Water damage is a serious threat to both residential and commercial properties. Burst pipes, flooding, and appliance malfunctions can cause extensive damage and jeopardise the safety of a building. Delayed action can lead to mould growth, material deterioration, and health hazards for the occupants. To protect your investment and ensure a safe environment, it is important to quickly address water damage and initiate a thorough restoration process.

By understanding the need for quick action, you can minimise damage and create a safe and welcoming environment for everyone. Read on as we discuss everything from the different types of water damage and what causes them, to finding top-notch professionals and dealing with insurance matters.


Understanding Water Damage

Water damage can happen in so many different ways, and each source brings its own set of challenges. It is important to understand them so you can tackle and prevent water damage like a pro. Let’s dive into three common sources you should know about:

  1. Burst pipes and plumbing issues: Freezing temperatures, excessive water pressure, aging pipes, or improper installation can lead to burst pipes. Leaks, pipe corrosion, or faulty fittings can also cause water damage. leaked and splash water from the pipe.
  2. Heavy rain and flooding: Intense rain storms or flooding can overwhelm drainage systems, causing water to seep into vulnerable areas like basements and crawl spaces. Flash floods and rising water levels pose a substantial risk, especially if waterproofing measures and maintenance of gutters and downspouts are inadequate.
  3. Appliance malfunctions: Faulty appliances such as washing machines, dishwashers, or water heaters can malfunction and cause water damage. Leaking hoses, broken seals, or internal plumbing failures within the appliances can also result in water escaping and spreading throughout the property. Broken washing machine leaking on the floor.


Types of Water Damage

Water damage can be categorised into different types based on the source and contamination level. Understanding each type will help you figure out just how bad the damage is and what kind of restoration methods you should use. Let’s take a look at the main types:

  1. Clean water damage: Originating from a clean source like broken pipes or rainwater, this type can still cause significant structural and material damage if ignored.

Pipe leakage with adjustable wrench.

  1. Greywater damage: Moderately contaminated water from appliances or sink overflows, containing substances like soap or oils. While not highly hazardous, contact or ingestion can pose health risks.


  1. Black water damage: The most severe and hazardous type, often from sewage backups or flooded areas with high contamination levels. Contains harmful bacteria, viruses, and chemicals. Specialised equipment and protocols are necessary for restoration.


Immediate Steps to Take

If your property experiences water damage, it is important to act quickly to minimise further harm and ensure everyone’s safety. Here’s what you should do right away:

  1. Ensure Personal Safety
  • Turn off the electricity and gas supply: Locate your property’s main electrical panel and switch off the power to avoid electrical hazards. If you detect a gas leak, shut off the gas supply and leave the premises. Contact the relevant authorities or utility providers for assistance.
  • Wear protective gear: Put on rubber gloves, boots, and a face mask before entering the affected area to protect against potential harm and contaminants in the water.
  1. Stop the Water Source
  • Identify the water source: Determine whether it’s a burst pipe, leaking appliance, or external flooding to address the issue effectively.
  • Shut off the water supply: If it’s a plumbing issue, turn off the main water supply valve. For inaccessible sources or beyond your control, contact a professional plumber or water damage restoration company for immediate assistance.
  1. Document the Damage
  • Take photographs and videos: Before starting the cleanup, document the extent of the water damage by taking clear visual records. You will need this for any insurance claims.
  • Create an itemised inventory: Make a detailed list of damaged items, including descriptions, approximate values, and any relevant purchase receipts. This will also help the insurance claim process.


Hiring Professional Help

When it comes to water damage, getting professional help is usually a must for a successful restoration. Here’s what you need to do when hiring the pros:

  1. Water Damage Restoration Companies
  • Research reputable companies: Look for experienced and reputable water damage restoration companies in your area. Take time to check online customer reviews and ask for recommendations from friends, family, or neighbours who have dealt with similar issues.
  • Check certifications and licenses: Make sure they have the necessary certifications and licenses required by local authorities.
  • Compare quotes: Contact multiple companies for detailed quotes. Compare the scope of work, timelines, and costs to make an informed decision.
  1. Working with Insurance
  • Inform your insurance company about the water damage incident immediately, providing all necessary details.
  • Review your insurance policy to understand coverage, deductibles, and requirements for filing a claim. Follow the insurance company’s guidelines for a smooth process.
  • Work with the restoration company and insurance provider to gather essential documents, such as photographs, inventories of damaged items, receipts, and any other relevant information.


Remember, when water damage strikes – you need to act quickly! It is always a good idea to get the professional guidance of a trusted real estate agent in mitigating damage and restoring your property. By doing so, you can minimise the impact of water damage and ensure a safe space for years to come.