First National Real Estate has been voted Australia’s Most Trusted real estate property management brand in the 2026 Finder Customer Satisfaction Awards.

Finder polled more than 50,000 Australians across its awards programme. Its Customer Satisfaction Awards reflect the experiences of customers who have used the brands they assess, rather than the decision of an industry judging panel.

First National Real Estate Chief Executive Officer David Edwards said the award recognised the work performed every day by property managers, principals and support teams across the network.

“Trust is earned through thousands of everyday interactions – returning a call, explaining an owner’s options clearly, following through on maintenance and treating renters with respect,” Mr Edwards said.

“This award belongs to our members and their teams. They manage valuable assets, complex legislation and difficult conversations while remaining accountable to property owners and renters.

“Property management is under considerable pressure from legislative change, rising expectations and growing compliance responsibilities. To receive this recognition directly from Australian customers is particularly meaningful.”

First National was also Highly Commended a further 11 times across the property management, real estate agency, selling and seller experience categories.

These results included recognition for value, customer recommendations and being a loved and trusted brand. First National was also Highly Commended for its agents’ seller experience.

Mr Edwards said the breadth of the results showed that customers valued more than the outcome of an individual property transaction.

“People want an agent who communicates clearly, provides realistic advice and takes responsibility for getting things done,” he said.

“For landlords, a trusted property manager helps protect an important asset, manage risk and navigate increasingly complex obligations. For sellers, trust means receiving advice that is honest, informed and focused on their circumstances.

“Our offices are independently owned and locally operated. Their people live in the communities they serve, supported by the systems, training and shared expertise of a national network.

“These awards are valuable recognition of that combination of local accountability and national support.”

First National’s 2026 Finder Customer Satisfaction Awards results were:

  • Real Estate Property Management – Most Trusted: Winner
  • Real Estate Property Management – Loved Brand, Value and Recommended Brand: Highly Commended
  • Real Estate Agent – Loved Brand, Value and Recommended Brand: Highly Commended
  • Real Estate Agent – Selling – Loved Brand, Value, Trusted Brand and Recommended Brand: Highly Commended
  • Seller Experience – Highly Rated Agents: Highly Commended

The Finder Customer Satisfaction Awards have operated since 2020 and recognise brands based on the views of Australian consumers.

Issued by: First National Real Estate

For more information contact:

Stewart Bunn, First National Communications & Corporate Affairs – 0413 624 317