Identifying and solving the pain points in the process of people buying and selling real estate is at the core of building stronger relationships, which is why one of Australia’s largest networks has changed course on utility connections.
The chief executive of First National Real Estate, Ray Ellis, says the network’s new service – First National Connecting You– is not just about going further than others to make moving easier; it’s also about doing more to reduce household costs in between moves.
‘In the past, we offered utilitity connection services that slashed hours off the amount of time it took to deal with gas, electricity, internet, water, pay TV and water providers’ says Ray Ellis.
‘That certainly helped a lot of people when they moved, but we were determined to do more for our customers in between moves. Now, through First National Connecting You, our customers upload bills and we do the analysis to see if there’s a better deal out there’.
‘First National Connecting You’ compares more products than any other utilities connection service and is backed by Australia’s largest and most innovative comparison service – Compare and Connect. The expanded offering even includes providers like health and property insurers, removalist and storage companies.
‘Our service has the advantage of being completely independent, so our customers know there’s no bias. They just tell us about their needs, we recommend providers, and then our team handles the rest’ says Mr Ellis.
The service is 100 percent free, involves no paperwork, and has enabled First National Real Estate’s members to proactively stay in touch with past and current customers, thereby adding value to their overall property services, maintaining relationships, and helping reduce living costs.